Operations Dispatcher

About the Role

Job Description Job Title: MSP Dispatcher Location: Cleveland, OH Job Type: Full-Time and in office Overview: We're

working with a Managed Service Provider (MSP) seeking a Dispatcher to serve as a central figure in their service

operations. This individual will be responsible for managing incoming support requests, scheduling resources, and

helping ensure timely resolution of client issues. Serve as the primary point of coordination between clients and

technical staff. Track service delivery progress, escalating urgent matters as needed to keep workflows on track. Help

maintain SLA compliance by ensuring tickets are responded to and resolved within required timeframes. Collaborate with

Responsibilities

• Perform core duties as described.

Requirements

• Relevant experience or willingness to learn.

Benefits

• Benefits per job description.

Compensation

To be discussed.

Location & Schedule

Per job description.

How to Apply

Use the “Apply” button.