Front Desk Supervisor/customer Service

About the Role

Hilton is seeking a Front Desk Supervisor to oversee front desk operations and ensure guests receive excellent customer

service throughout their stay. The Front Desk Supervisor assists with daily front desk operations, supports Front Desk

Agents during busy shifts, handles escalated guest concerns, and helps manage the check-in and check-out process to

ensure efficiency and accuracy. Responsibilities include supervising front desk staff, training new employees, creating

shift schedules, assisting with guest service issues, authorizing refunds or room changes when necessary, monitoring

room availability and reservations, coordinating with housekeeping and maintenance to ensure rooms are ready, and

Responsibilities

• Perform core duties as described.

Requirements

• Relevant experience or willingness to learn.

Benefits

• Benefits per job description.

Compensation

To be discussed.

Location & Schedule

Per job description.

How to Apply

Use the “Apply” button.